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USPS Vows to Fix Cottage Hill Mail Delivery Problems
September 13, 2024
The Post Office says they are working to improve service in Cottage Hill.
Numerous residents of Cottage Hill reached out to NorthEscambia.com to complain about mail delivery problems in Cottage Hill. Residents complained about missing packages, missing paychecks, missing medications and other delivery problems. Others stated that they often would receive other peoples’ mail and then take it to them.
We contacted the the U.S. Postal Service for a response.
“The Postal Service plays an important role in the community, and we are committed to providing the best service possible. We apologize for any inconvenience that may have been experienced by our customers in Cottage Hill,” Ashley S. Holmes Mullenix, a USPS corporate communications specialist told us in an emailed statement. “Local management is aware of recent service concerns in the area and is working to resolve them. We are confident that customers should see improvements in service very soon.”
Mail delivery for Cottage Hill is handled by the Cantonment Post Office.
Mullenix said that if anyone needs assistance with mailing or shipping concerns involving the USPS, they can contact a manager or supervisor at their local post office, call or 1-800-ASK-USPS or visit them online.
NorthEscambia.com file photo, click to enlarge.
Comments
19 Responses to “USPS Vows to Fix Cottage Hill Mail Delivery Problems”
@JB
Been in Molino going on 20 years.
Its the worst post office I’ve had. I request all my packages by UPS or Fedex.
Molino is a disgrace – being recently handicapped I can’t walk to the community mailbox-getting in and out of the car is painful and to walk on grass could make me fall-so I asked them to please deliver BUT NO –they spend more time shoving tearing breaking things to shove it in that little box AND I said just once a week–hell no–they are LAZY- rude and have ZERO pride in having a federal damned good job –and almost $1 per stamp!!?? well NO WAY
I see there are some calling for privatization. I guess the GOP’s man, LeJoy has done his job and hurt service even more. But I wonder if those calling for privatization are willing to spend $10 to mail a birthday card to grandmother? We should be repairing and helping this service not giving UPS and Fed-x a greater monopoly on it.
Ensley has a real postal problem as well. Email showing mail and packages out for delivery and are never seen or heard of again. No need to waste your time complaining about them.
Folks, you need to realize that many offices are extremely short handed, and sometimes carriers are brought in from other offices up to 50 miles away. It’s possible the carrier delivering your mail today has never even been down your road before. It also doesn’t help when many people do not have any visible numbers on their mailbox or their house. When you have several houses in a row that don’t have numbers, sometimes the carrier has to make a guess and hope it’s right.
And @ OhYouKnow…
Rural carriers do not have uniforms, they wear their own clothes, and sometimes use their own vehicles. You are thinking of city carriers. It’s totally separate.
USPS definitely needs to be privatized. I would really also like to see the fire departments and police departments be privatized. Competition for profits would drive better quality service and eliminate these insanely cushy union contracts that they get. And save taxpayer dollars!!
As an employee of the Post Office (Clerk). I can tell you each office is like a separate entity, even though it has USPS sign out front. The blame of these issues fall directly on the Postmaster at that location. It sounds like that Postmaster is running employees off. It is a common problem at the Post Office because the Postmaster has very high authority with plenty of leeway to run his facility. Luckily my Postmaster is amazing and I drive am extra 30 miles each way to stat there.
I’ve had a few problems but I have mentioned them to the post office.. they have always taken care of the issues.. our area always seems to get new delivery people.. then they move up and on and we end up with another new one.. the only problem we had was when subs were running mail.. but lately we have been great getting our mail and packages
Two thumbs up for Century Post Office. I’ve experienced no issues.
I am so glad I have never had any issues with my mail. My post lady of 15-20 years is VERY kind, sweet and considered part of the family. She is so in-tuned with her customers, she knew something was wrong with my aunt after not seeing her tending to her flowers for 2 mornings in a row. She called for a wellness check and my aunt was found deceased. She cares so much about her customers she takes heavy packages and puts them in easy places to get to for a friend in a wheelchair who lives alone. This is a spotlight on what a mail person should be to their community, this is the classic Mayberry hometown mail person. I will be despondent to ever see her retire.
The problem is also in Walnut Hill. The current delivery driver finds any excuse possible not to deliver down long driveways which is NEVER a problem for Amazon, UPS, etc.
I doubt there are many areas of the country that are not experiencing an increase in lost, stolen, and misdirected mail. I have a client in Central Florida who had to quit mailing me checks because it could take as many as 3 before 1 made it through. Christmas cards to Texas showed up in mid January one year. I am sure there are numerous reasons and the solution is likely privatizing the mail service.
I am a mail carrier(not in Cantonment) and have been for over 20 years. The Post Office cannot keep subs because they are under paid and over worked. As for mis delivering it’s usually because the mailbox has no number on it and the house has no number so a sub will just guess at where it goes, your regular carrier should make sure you have your number on your box. This job is very overwhelming especially with all the Amazon packages that the Post Office delivers and it is very hard to keep subs. This used to be a good job and people were proud to work here but now carriers are over worked and under paid due to all of the new houses being built.
The Molino post office is just as bad. I regularly receive mail that isn’t mine and have my neighbors bring my mail to me. USPS is a federally subsidized monopoly that doesn’t have to turn a profit unlike UPS or FedEx who have shareholders to answer to. USPS should’ve been privatized many years ago. How would you like to own a company that doesn’t have to make a profit and instead loses billions of dollars every year? Those billions are picked up by the taxpayers. In addition, there’s no accountability at the USPS and people are rarely fired for not doing their job, The USPS offers a service on their website to track incoming mail. I highly recommend it. Sad state of affairs like the rest of this once great country.
US Postal service is coming apart like a two dollar suitcase.
Unions have ruined the post office. Look at their uniforms now, no professionalism.
The Cantonment area has been experiencing the same problems for years. We’ve contacted managers, etc. They ALWAYS say the right things, but nothing changes. It’s crazy that they just don’t care. Yet the USPS is always complaining about losing money. If you had people that cared managing these offices you probably wouldn’t be in the position you’re in every year. I’ve been at this address for 10 years. I’ve taken mail to correct addresses nine years. Also, I’ve had my mail brought to me many times.
GOOD LUCK with that!
I have been complaining about the service in the 32534 area for months and yet we continue to have issues. Just last week our mail carrier lost a package for our household. Then yesterday we received someone else’s package. I have complained about the carrier being distracted and on his phone and nothing has improved.
So that is why I say… Good Luck guys.
The weakest link for the Post Office is the local driver going mailbox to mailbox. Many of these delivery drivers do a great job — and some couldnt care one bit if you get your mail or your neighbors mail.
One thing that helps is having a clearly visible address on your mail receptacle AND on your house in case a package needs to be left on your porch.