ECUA Introduces Enhanced Online Bill Pay Service

July 31, 2024

ECUA has launched a new online bill pay options, designed to provide customers with a more convenient, secure, and efficient way to manage their bills.

The new online bill pay process allows customers to make payments quickly and easily from any device with internet access. ECUA said the upgrade reflects their commitment to improving customers’ experience and leveraging technology to meet the evolving needs of customers.

To enroll in the new online bill pay service, customers can visit the ECUA website at ecua.fl.gov. For additional assistance or questions, customer support is available at customer.support@ecua.fl.gov or by calling (850) 476-0480.  Note that customers that previously signed up for online account access will need to enroll again in the new service.

Key Features of the New Online Bill Pay Service:

  • User-Friendly Interface: An intuitive design ensures that even first-time users can navigate the platform with ease.
  • Secure Transactions: Advanced encryption and security measures protect personal and payment information.
  • Flexible Payment Options: Customers can choose to pay using credit/debit cards or direct bank transfers (ACH), with options for one-time or recurring payments.
  • Make Multiple Payments: Customers can choose to make payments to multiple accounts at the same time.
  • New Pay-by-Phone Number: Call (850) 512-1548 to make payments by phone
  • Real-Time Confirmation: Immediate payment confirmations provide peace of mind and a record of each transaction.
  • 24/7 Accessibility: Pay bills anytime, anywhere, without the constraints of traditional office hours.
  • Bill History: Customers will be able to view images of previous bills.
  • Text to Pay: Receive a text when a new bill is generated and pay the bill directly from the text.
  • Email and Text Notifications: Customers can set up to receive email or text notifications when there is a new bill or when a bill is due.

“We’re excited to offer this new Online Bill Pay service as part of our ongoing efforts to enhance customer convenience and streamline payment processes,” said Bruce Woody, executive director] at ECUA. “Our goal is to provide our customers with the best possible experience, and this new option is a significant step toward achieving that.”

NorthEscambai.com graphic.

Comments

6 Responses to “ECUA Introduces Enhanced Online Bill Pay Service”

  1. Diane on August 2nd, 2024 5:13 pm

    They have increased their online bill pay fee to $2.24. We shouldn’t have to pay a fee to pay our bill. They’ve already increased our rates, now another increase to pay your bill. They are just outright greedy!!

  2. Tired of Fees on July 31st, 2024 4:17 pm

    They’ve had a set $1.45 fee for a long time.

  3. bob c. on July 31st, 2024 3:33 pm

    “Oversight” Thanks for the heads-up,
    Guess the new normal is to charge the processing fees back to the customer.
    Kinda more honest than doing that as an unseen charge.
    Even with pennies on the dollar, somewhere there’s a LOT of money being collected on the credit/debit card user fees.

  4. Rosie on July 31st, 2024 3:32 pm

    For Oversight–
    This is in their FAQ’s:
    “Is there a fee to use InfoSend?
    Yes, there is an InfoSend convenience fee of 2.9% on credit/debit cards and a 35-cent fee on ACH payments. ECUA receives no portion of the convenience fee.”

    Also, I know there is no fee if you sign up for their Pre-authorized checking program directly with ECUA. I am in it and there is no fee.

  5. Kane on July 31st, 2024 12:08 pm

    Well, that’s fantastic I was just about to pay my ECUA bill!

  6. Oversight on July 31st, 2024 9:46 am

    ECUA “forgot” to mention their additional fees for using their “new” online bill pay. Here, from ECUA’s website: “Fees for using this service are $0.35 for ACH-payments and 2.9% of the total payment for credit card(s) payments.
    Payments made to your account will be reflected on the next business day.”

Written by William Reynolds · Filed Under News