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Your ECUA Bill May Arrive Late
September 22, 2021
The Emerald Coast Utilities Authorities says their third party bill printing and mailing processor is running behind due to a COVID-19 related staffing shortage.
“As a result, some of our customers’ bills are being delivered near or after their due date,” ECUA Public Information Officer Nathalie Bowers said. “Customers’ account standing will not be adversely affected nor be charged a late fee if they received a delayed bill. Customer accounts enrolled in ECUA’s and E-Notification billing programs are not affected by these delays.”
Customers who wish to access their bill online may do so by going to the ECUA website at https://ecua.fl.gov/my-bill and clicking on ‘View Your Bill’ to set up an account. Once on the Click2Gov website, customers may also opt-in to receive an email notification that their bill is ready to be viewed online on the same day that it is generated by the billing system.
Pictured: ECUA’s drive-thru in the Ellyson Industrial Park. Photo for NorthEscambia.com, click to enlarge.
Comments
8 Responses to “Your ECUA Bill May Arrive Late”
Where is the DUE DATE on the ECUA website ? The system won’t let me see it!
Why couldn’t they just tell us the problem instead of letting us worry about our bill . I also called about my bill and told it was mailed. Were they lying? Not good customer service in my opinion!
Thank you for letting people know about the late arriving ECUA bills. Ours arrived on the 20th and was due the next day. Happy to hear no late charges will be assessed.
Thanks for the info William. Last months came two days before it was due, and I haven’t gotten this month’s yet. I am very serious about my credit rating, and I sure don’t want ECUA or the Postal Service to mess it up.
Yet ECUA just got ANOTHER rate increase…>FOR WHAT? Certainly not labor, wink wink.
If ECUA is late with our bill,
does that mean we can be LATE with
our payment ??????
I was also told the bill went out Sept 3rd. My bill is usually due on the 22nd of the month. I called on the 20th and the lady said it had been mailed.
ECUA kept telling me that they mailed my bill on September 3rd. Now I know they did not. I still have not received it, so I finally went on line and paid it. William, thanks for this article because I was really worried that the postal service had really messed up and was worried about all my other bills.