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Are You Satisfied With Your Internet Service? Escambia County Wants To Know
December 4, 2020
Are you satisfied with your broadband internet service?
Escambia County is performing a a broadband feasibility study. As a part of this effort, the county is asking residents and business owners to participate in a survey that will help collect information about broadband internet access availability.
It’s part of the way Escambia County is working to find creative ways to meet the community’s broadband internet needs.
A speed test will be performed during the survey. For that reason, the survey needs to be completed while connected to the home or business network associated with your response. Do not take this survey on a cellular phone.
The survey can be accessed by clicking or tapping here.
“This study will provide Escambia County with the information needed to analyze, select and implement the best solutions to improve broadband connectivity across the entire county so that our network(s) are an asset for community and economic development,” said District 5 County Commissioner Steven Barry. “District 5 desperately needs improved internet service, so I am very interested in learning more about all the options available in order to make this happen for residents and business owners. We recognize reaching our goal may require a mix of current technologies and multiple phases of implementation. Flexibility, ingenuity and innovation along with a cohesiveness in design will be necessary to reach the ultimate goal of digitally connecting all the county through a world-class, next generation network.”
Comments
60 Responses to “Are You Satisfied With Your Internet Service? Escambia County Wants To Know”
I heard and felt it… up off old Chemstrand Rd by the railroad tracks….and at the same time I swear I say sasquatch running east on the tracks jumping up and down. Keep an eye out for him, I’d hate to here he got hit by a car or train.
If you live in Molino or Barrineau Park, your screwed! Internet and cell service is practically nonexistent! Spectrum is expensive and is out more than on!
No internet available up North.
Verizon only so can’t take survey.
Makes sense.
THEN I WILL BE CURT:U-VERSE have terrible internet period
Gave up on internet years ago here in Molino. Our choices are pathetic at the north end of the county. Please! Someone get us some decent service! We live back off the road and our distance is too far for any of the companies except frontier, which is equivalent to paying a Bill with no service in return.
Service has gotten worse within the last couple of years. We have AT@T U-verse and T-Mobile. Something needs to be done…unfortunately nothing will change. Big business hurts the little people. It’s a shame.
cell service and internet service is a disgrace up hwy 97 to atmore from hwy 29. i only thought it was bad in molino, but you did have a little bit of a choice. i can’t hardly do any work from home in Walnut Hill. my cell signal is next to nothing. i can hear the ones that call me but they cannot understand me. satellite is not good at all, no matter which company. neither me nor my daughter could work from home while on quarantine from Covid. that is not acceptable.. my wife and several family members work for the school system and the comments i have heard from those having to do school online have been horrible and totally unfair to those who CANNOT get average access to the internet.
I’m not taking the survey as I only have phone not computers but I have att u-verse fastest speed available here & it’s pitiful now first time in 5 yrs won’t even hardly run my son’s chromebook for school or play a youtube video some days. I realize everyone is online now w/all the remote learner’s & workers but I’m paying full price for half the service at best not too happy. They have been out here repeatedly. All they could recommend was an extender (which has barely helped) & taking anything off we could like amazon devices & cams as they bog it down further. Even taking all of these off still have terrible connection especially during the day.
I came from a big city that had multiple companies providing services. This kept up competition and gave the providers incentive to be good to their customers.
IT LITERALLY BLOWS MY MIND that most of the area is Cox only. The service itself is terrible and constantly laggy. The customer service is even worse. The pricing is ridiculous. And Cox has absolutely zero incentive to make it better.
Completely dissatisfied
$90 a month for ‘unlimited’ internet.
I downloaded two flight simulators and am now being charged extra for additional data for my ‘unlimited’ plan.
It is abhorrent the county allows Cox to operate with such impunity, the modems are OVER TEN YEARS OLD.
I would like to add, I think we as a community should come together and file a class action lawsuit against Frontier for their monopolizing large portions of their market. Their internet speeds are a 3rd of the national average and 3x the national avg cost for internet. Yet they can not afford to upgrade their system? This has been going on for over a decade.
Its not like we don’t have fiber in the area, we do! There’s a trunk down 97 and 29. They also claim to have fiber ran to their D-Slams. So the next step is fiber to each home. Is it an expensive upgrade, yes slightly more. Yet we would be in the 20th century and not running internet on copper line put in back in the 1930s.
Its time we call this company out, show us their bottom line, full transparency and get some answers on why they are not upgrading the system, but raking us over the coals in prices.
I’m sick and tired of paying $110 a month for 12mbps download DSL… I have friends paying $50 a month for 100mbps download with a 50mbps upload…
Frontier has a monopoly… cable won’t run up 97 to Walnut Hill… Hughsnet is horrible. There are just no option for us and Frontier knows it, so they can charge what they want and give you a week wait times for a field tech and unless you pay their $10 month line insurance they will hit you with a $80 service call.
Well. The survey was a waste of 15 minutes. Ended up getting the same Error 404 that others mentioned.
Extremely disappointed with Cox cable. Paying $110/mo for 1000Mbps. My typical download speed is 170mbps.
The cable company’s name couldn’t be any more spot on.
We live in McDavid and have no hopes of ever getting Cox Cable, Frontier, Spectrum or any other internet service. AT&T is horrible! So we have to use Verizone Air card. It’s good most of the time but costs are outrageous!
Same here. I get to page two and then get a 400 Bad Request page from SurveyGizmo
This form breaks in the middle. Missing url? Tried twice. My 1g/36m connection is only 520m down with Cox. Pretty dissatisfied.
Filled out first page, then got 400 Bad Request page from SurveyGizmo. Can’t get anything but Bad Request page now. Would love to have participated if it were a workable survey.
Sorry folks, but I need to vent.
I spent quite a bit of time on the survey, after being kicked out three times. The last time I tried to get back in, I got an error message that said the survey was moved, removed or the URL was bad. ???????
I think this speaks volumes about our internet service! I quite sure most of the survey views were negative, so it “disappeared”.
Ha ha.
We switched from Frontier to Spectrum because the internet outages were more frequent that the internet working. We were told by Frontier that the infrastructure in the area was old, and it was the best they could do. When asked about upgrading the infrastructure, we were told that it would never happen because it was too expensive.
?????? Why do we put up with this crap?
Spectrum is better, but the same problems exist with it as well.
We’re stuck with frontier on the North end of county and they suck!! Need another option
I have Frontier at my home. It may be slightly better than putting a message on a pigeons leg! Definitely not as reliable. I have Spectrum at my office. It works well.
In the rural northern end of the county, our only choice is Frontier. It works most of the time because my son has skills. But it does buffer quite a bit and goes completely out sometimes, during a storm or windy day. But I am grateful to have any internet at all in spite of the occasional problems. It would be great to have a universal type plan for the whole country at a reasonable price.
I am in an apartment complex where there is no choice in internet or cable service. Cox is the only provider; there are basic channels that have been removed from the ‘basic’ service even as rates go up. I would welcome competition but I have no idea how any company could afford to come in with additional cable/internet wiring to make it work at this point. My son (who is an IT guy) tells me it costs $$25000 per mile of line required for google fiber.
As long as franchises are sold to the vendors (a fee that is passed directly to the customers), we will continue to suffer high prices, poor service and a lack of empathy from the provider. Other municipalities pay considerably less for services, because several providers are available for the customer to choose from, thereby fostering competition between the providers, both in price and offerings….
Thanks Escambia County
I live in Molino and the only option I have is satellite internet. It’s expensive and slow which is very frustrating when you are working from home.
We have ATT in Ensley. We have had numerous outages since the 9mile Road project began and currently have been w/o internet since 11/21. ATT said we are currently under 2 overlapping outages with no eta. The last tech that was out here suggested we look for another provider as ATT planned to do away with DSL in the future and upgrading our area wouldn’t happen as it was decided to be unprofitable. Our house has never had cable and having Cox wire it is not affordable at this time. We are using a mobile hotspot from my phone currently which is actually ok with 4 or more devices logged in. The only drawback is it’s not compatible with some of the schoolwork my Cybersecurity major has to do. He has to find a stronger signal at a local business. If a 5g tower were to appear outside our house we would hug it.
We’re up on the north end where Frontier is the only option. I fully believe you could get better internet in Nigeria… slow, goes out frequently, their customer service is literally the worst in the nation. Look up their reviews sometime… most are 1-star due to the users stating there is no 0-star option.
NOT AT ALL BECAUSE NO ONE will offer Internet service in our area or on our street . Wanted to take the Survey but hey when I went to the survey it specifically reads ” Do Not take survey on your cell phone ” so with that said still can’t make any progress .
I lived in cantoment for years.im talking 20 year still no cox cable.i moved closer to pensacola and got cox internet and wow not one time I lost connection out of 8 years and their rate was excellent..had the basic and it was great.. I moved to milton and no cox went with mediaco. And it feels like cox.im happy with mediacom.the rates are great.i do miss cox though.
My daughter just signed with Cox & bought new computer, printer, etc, for her new job with Navy Fed, where she had been trying to work for years, when a hurricane went through. She lost this job of her dreams, because, first, it took 2 weeks to address the problem, then it was so slow, she couldn’t do what she needed to. Extremely disheartening.
Trying to do the survey but my Cox internet keeps cutting out. It’s impossible to work from when your internet connection cuts out constantly. We’ve had our house completely rewired, equipment gets changed out every 6 months, they even replaced the wires outside under the street and still Cox internet cuts out all day long every day. Very frustrating!
I had Cox cable for 3 months. It was litterally out more then it was on. I have gone back to using my cell. I need good service be cause i have eye problems and need to use a larger screen. We definately need better service in the Gulf Beach Highway area.
I am stuck with AT&T I work from home with a 1mb upload so the less speed i have the less money/job opportunities i have working from home but am disabled and unable to be out 8 hours a day
We definitely need a better choice in the Cantonment Cottage Hill area. Spectrum keeps going up in cost but not up in value for the money. So many issues !!!
We were always happy with Bright House. When Spectrum came along not happy.
I have frontier,it was suppose to cover 1400sf home ( wifi ) i can only get it in one room and it cuts off and buffers all day long. They are the worst and customer service is a joke. We need fiber everywhere but as usual they will give to areas where the money is first. ( walnut hill area )
Internet is slow, goes out a lot and very expensive
Our service seems to buffer/slow down for about an hour each day (usually not the same time of day each time). Also, service kind of locks up or goes away for about an hour several times each month. Guess you could say connectivity is not consistent.
We can’t take the survey on our cell phone! When I am home I seldom (as in almost never) pull out my laptop to use. I Always use my cell phone so to me, the survey, will not give a complete picture of the usage.
I hope the county can help those of you without a decent internet provider. I have several options where I live, but choose to use my cell & tablet which both have cell service with Verizon. No matter what the county chooses to do about this issue, PLEASE DO NOT RAISE TAXES to fund it!
I couldn’t believe the referendum passed in the last election for the ‘Children’s Trust’ when it only raised taxes for PROPERTY OWNERS. If people choose to have kids & then can’t afford to feed, clothe or educate them, then they should have to foot the bill. Why couldn’t they have raised sales taxes rather than property tax so that EVERYONE would have to pay?? The Children’s Council is a GOVERNMENT BODY that doesn’t even operate programs – it contracts other agencies to create initiatives to help children – when we already have plenty of them! Who are the people that are selected to be part of this ‘Council’ and what will their pay be? I wish people would open their eyes & educate themselves before they vote. This is a POOR USE OF TAX DOLLARS in my opinion! Raise your own kids & quit expecting others to pay your bills!
I just tried to get on the/ survey site, could not get past the first page.
We have slow or buffering internet as the norm. Goes in and out a lot and I’m only 25 feet from modem. Weekends are the worst. Reminds me of AOL dial-up. Over all, very poor performance for the cost.
Spectrum has a monopoly out here…they know how to take advantage of it
I pay for 300mbps and lucky to get 65mbps
All the modems are junk, I had to buy my own, the replaced 7 modems..kept dropping all the time.
Went to Best Buy and bought a new…I specify NEW modem…then they would not take the modem off my bill each month being they took the junk back.
Supposed to take off 5 bucks a month..they did not.
Trash company
Wish the county would invest in its own service..and show Spectrum aka Charter what a monopoly really looks like.
Spectrum is AWFUL!!!!!!!!!! And they are the only option for many of us.
Everyone that made comments, please be sure to take the survey and put your comments there. That way they will help immensely!
AT&T tries hard but doesn’t cut it. Our internet constantly locks up and buffers on the smallest of downloads. Trying to watch a video or live feed is practically out of the question. For what we pay the service is subpar.
No, I am not satisfied and it is not acceptable and it hasn’t been for nearly 20 years. I have Frontier because it is the only option but I have never received the speeds I pay for even after contacting them countless times. I have heard that they are going to start running some fiber lines in the area and if true that may change the speeds a lot but otherwise it has been AWFUL.
NO! I’m not satisfied. I think Spectrum has balling wire for cable coax. It can thunder in Mississippi and cable on Spectrum will go in North Escambia. At times the speed is slower than a snail. I think Cox needs to take them over.
Mine goes off and on and buffers a LOT. Consistently inconsistent. Cannot even use a cell phone here. No signal. Frustrating and even dangerous for seniors living alone and for those with health issues and no, or few neighbors.
Spectrum is our only option where I am at. They are the worst ISP I have ever experienced and I have lived all over the country with various ISPs. We need some competition over here and GET RID OF SPECTRUM!
Having no choice in service provider and paying way to much for minimum service stinks! If I had a choice in ISP’s at a normal price I would have changed by now! And lets talk about money, never got any back for lost service during this last hurricane or any other. Makes me mad.
Mine is perfect!!!! It’s challenged daily….. Still able to live stream 6 devices at once!!!! Never a buffering gremlin
NO ..my internet is so slow & my kids are doing remote learning which makes it even worse plus to stream a movie on my tv while my kids are using the internet is a nightmare
What Josh has said about Spectrum is pretty typical internet service out in the Cottage Hill community. Basically exactly what I would say.
We have frontier and we loose our connection daily. Since the covid 19 we have a family member that works from home and has to use our internet and the speed is very slow, it freeze and or we loose connection which is very frustrating. We can’t get cox net nor are we able to get Spectrum they aren’t offered where our home is located
There is hope for district 5. SpaceX is launching thousands of mini satellites for it’s new global high-speed Starlink internet service. It supposed to be available worldwide next year, although not cheap at $99/month.
At least you guys have internet. There is still parts of the county that has no options except satellite internet, which is terrible. I think it is time to run fiber throughout the entire county and provide high speed internet for all.
I have had excellent service from Spectrum and even better since they have gone all digital. My prior service was with Cox and it was terrible.
Start by getting more ISP’s in the county! Having basically 2 choices side!
As a spectrum customer the answer is NO. Not even close. For one, our service randomly goes down for hours at the time, usually about every other day. Two, the speed of our service drastically varies from day to day. Not talking just a bit either, goes from pulling 100 mbps one day to 14 the next. I can’t remember having issues like this until spectrum bought brighthouse.
I have no home base network only on my cell. I hear all the time among friends complaining about their home or business computers. I’ve never had one for my cell???
Been very satistisfied with my carrier