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Cox Still Working To Restore Service; Cantonment Was One Of The Hardest Hit Areas
September 24, 2020
Cox Communications continues to work to restore service in Escambia County.
The large majority of customers that still don’t have service are located in Cantonment, Myrtle Grove and along Lillian Highway in Southwest Escambia County, Perdido Key and other small pockets where infrastructure was more heavily damaged and, in some cases, is not easily accessible.
Wednesday afternoon, Cox was on scene of the damaged fiber optic network areas and was expecting more customers to come online Wednesday night as those repairs were made.
“Due to the impact of Hurricane Sally, we are experiencing delays in our typical time to restore services and that is causing errors in our outage restoration messaging through the Cox app and text alert system. Our crews are working extremely hard to restore services by the end of the week. Some of the harder hit areas may take longer for restoration projects to be completed,” Cox said in a statement.
“We appreciate how much our customers have been through in the last week,” said Anthony Pope, senior vice president and region manager of Cox Southeast. “We want our storm-impacted customers to be able to focus on their recovery and not their Cox bills. So, we are providing various forms of assistance, including credits for service disruptions.”
Comments
15 Responses to “Cox Still Working To Restore Service; Cantonment Was One Of The Hardest Hit Areas”
Two weeks later and still no wifi in Perdido Key. Two weeks of wrong daily estimates saying it should be fixed by the end of the day and no communication on when it will ACTUALLY be fixed. I could care less except for the fact that my girlfriend works remote from home. The roads have been cleared of debris and electric and water back on for almost 2 weeks so what’s the hold up!?
My son works for the City of Pensacola sanitation department. He has to pull weekend duty today 09/26 picking up debris in the neighborhoods. He just called to let me know that he sees a lot of Cox trucks in the East Hill area and the neighborhoods close to downtown. He stopped to speak to one of the crew and found out that there are crews here now from New Orleans as well as Georgia. I live in the 32506 area but the person could not give my son a definate time frame as to when they’ll reach my area. Hopefully the pace will pick up now that there’s more help. Hope this helps everyone.
Still no cable at Langley and Hermitage. I have tried calling and texting. No way to reach a live person to find out anything or discuss credit for services not working
Still no service on Pauline st in Cantonment. Off of Kingsfield. The line was down and my appointment was with just the one that trouble shoots and not the ones that take care of the cable. I thought I would get it back today but did not.
We had cable and internet all during the storm. Now Cable and internet out Cove Ave between 9 1/2 Mile Rd and 10 Mile Rd west of Hwy 29. Intermittent service 9/22 Tuesday. Out 9/23 Wednesday evening, all day 9/24 Thursday and still out 9/25 so far Friday
On Langley & Pinnacle. Never lost power. Kept getting message for a week with times and blew past each of them. I tried texting to indicate access is clear and electricity present. The bot wouldn’t respond. I typed in payment and got a live texter. Took my info and that was it. It’s amazing they accept payments, just not direct contacts. I work from home and need the internet. Using hotspot instead. Limited. Clearly mapping and notification needs to be improved. If you can’t get to other places, you can here.
Do we have to make a request for the credit or will it just be handled based on the outtage areas?
Still no service in the Myrtle Grove area off Fairfield. I really wish ww had some type of time frame. Something to be able to give employers as well as getting the kids back online for school. It would just be nice to know when we can expect it to be back on.
Great Attitude Jay!
Service seemed to be restored Wednesday evening around 5pm or so in the Pine Forest and Kingsfield Road area. Then about 11pm it went out again. Sometime Thursday morning service returned for a couple of hours only to be lost about noon time. As of the wee hours on Friday morning the service is still out. Here’s hoping that service can be restored on Friday and remain operational.
Still no service on Innerarity Island!
Still out in the area of Olive & Johnson. Cox needs to work the bugs out of their text notification system. They offered to text me when service was restore.That would make for a nice convenience except twice they have sent me notices today that the system was repaired and twice they have been wrong.
Probably in normal market conditions with repairs that notification system would work but with a widespread outage like ours it doesn’t seem to work very efficiently.
Still out around the Kingsfield Rd area, but I understand how hard they have it. We really had a ton of trees and big limbs crash through the power and cable lines. I know from experience that fiber-optic cable is a huge pain to work with and repair, and the Cox people just got started working the past few days because they were staying out of the way of the much more important power line workers.
I wish Cox serviced Molino. Our cable and internet is out every time you turn around but don’t expect any credits from Spectrum. Only thing you get from them is decreased service with increased rates.
Thankfully, Cox had restored their services in the area of North of West Roberts Road sometime late afternoon on Wednesday. A night of TV binge watching and some time surfing the internet. By 11pm the system was once again offline. Hopefully on Thursday morning it will be restored once more.