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Cox Has Restored To Service Over Half Of Their Customers
September 21, 2020
Cox had restored service to over half of their impacted customers by Sunday.
Cox crews have completed hundreds of miles of damage assessments along the Gulf Coast network and are restoring service outages caused by Hurricane Sally. Cox teams begin reconnecting neighborhoods after power is restored
“Our team of professionals on the Gulf Coast have been working hard to get you reconnected,” said Anthony Pope, senior vice president and region manager of Cox Southeast. “After a thorough assessment of our infrastructure, we have found damage due to power outages, wind and flooding. As power begins to come back online in your neighborhood, so should many Cox services, yet we will need to complete repairs to overhead lines that are down.”
Cox has brought in technicians from around the region to restore service.
“It’s heartbreaking to see how much of our community has been impacted by Hurricane Sally,” said David Deliman, market vice president of Cox Gulf Coast. “We know staying connected is so important, and our team is working tirelessly to get all services restored.”
Customers who have lost or damaged equipment due to Hurricane Sally or questions about transferring services, can find more information at Cox.com or they contact the company on cox.com/chat.
Comments
31 Responses to “Cox Has Restored To Service Over Half Of Their Customers”
No service since Sunday off Chemstrand Road near Kingsfield Rd. There is an online college student here about to be kicked out of Herzing because classes are in session and instructors don’t care. We have no reliable way to do all work necessary from a phone with overloaded cellular networks due to outages and work from homes, Covid etc.
I am so done with Cox Cable. Not only have I had no service for several weeks now and they don’t know whats going on in their company they cut me off for non payment. Non payment for what I haven’t had service for almost a month now. I was told that unless I pay them 350 they won’t turn it back on though it would not go back on even if I did pay it. Its back and forth like this and can get no where. No credit for service outage and no idea when it will be repaired. I went with A T & T they are connecting me with their service next week and Cox can kiss it. They are the worst company ever and I never was satisfied to begin with. I was overcharged to install it and then they would not even install it because of Covid I had to do it myself so naturally it never worked right in the first place. They brought me the wrong box No DVR and then wanted me to pay more to get the right box. Horrible customer service. Bye Bye Cox thank goodness for ATT.
My online college professor will only allow late work if I provide an outage list for my address September 21-28. How do I obtain an activity report for those dates?
Cox cable has been out in our neighborhood, New Warrington, Pensacola subdivision, for 9 days now. And what is the worst part? When you call customer service, (Tech) support. They don’t know what happened, why it happened, when we can possibly have service. There’s no one working in this area. And when I did see a cox truck. It had 4 technicians sitting on the truck with windows up and AC on. I can tell you now. Cox doesn’t care about us. They’ll fix it when they can. Cox used to be a great company. Now that there Nationwide and some they can care less about us. Because there the only provider in this area and they know there’s no where else for us to get service. So our only choice is #1 disconnect service, or sit here and wait till they fix. The way this looks it’s not going to be days from, but weeks from now. And if we’re lucky they might tell you they might not.
Power has been back on since Thursday, Sept 18. Still no Cox cable, internet or phone in Crown Pointe subdivision! I also work in Downtown Pensacola and our office has no internet or phone service. Driving around some of the area, I see Cox trucks but none of them are working, just driving around!!!
Does anyone on Perdido Key have service? Does anyone west of the Park have service?
Cox lies, not only do I not have internet or cable on Cricket Ridge Drive, Cox advised that they do not have an expected date as to when we will have service.
No cable hannah circle
My internet services are not working at all. In addition, my children are doing remote learning. Hotspots that are provided by schools are also not working.
This is false advertisement. Power has NOT been restored. I work from home and need my internet. Oh yeah, also an college student!
@Will,
You can say that again! Not if you paid me.
And by the way, my Cox cable and internet is still out, too.
I run an online business, and have two kids doing virtual school at home.
I haven’t missed shipping a single order, my kids haven’t missed an assignment (in fact, they are now well ahead of schedule), and I haven’t complained once. I deal with what comes from a hurricane because I grew up here and I understand how this works. Cable service, wifi, and other creature-comforts are not a priority right now. Go by any of the many area churches and see the thousands of people in need of food and shelter to get some perspective on the situation in Pensacola right now.
Eventually, once the power crews are done and out of the way, Cox Cable will get to work repairing all the damage done to their systems. You will survive without cable and internet while they repair the power grid, and then the cable lines.
You’re griping about your internet one week after a hurricane. People are living in their cars because the city of Pensacola is bored and closed the shelters. Congratulations that’s all you have to gripe about? There’s kids without clean water and they’ve closed the PODS. How selfish and self absorbed.
Jay ain’t ever coming to my cookouts.
2505 inda avenue has been without cable or internet services since the storm. I hope you don’t charge us for no service during the week and a half we didn’t have service. Just want our service back in a decent amount of time……………….
My address is 10258 N Loop Road. Our lines are down and we have not had cable since last Wednesday morning at 3 am when it went out. We have been patient. When will a person contact me to restore service? I am in a gated area and need to know a time and day to fix it.
When will there be service in Little creek I have seen no one in my neighborhood and I live on pine hill dr
if the site said it restored half of Pensacola….when will they get to my The Waters Green Neighborhood?
My cable been out for half the month and I was not affected by hurricane Sally, I live in Harvey La so I’m trying to understand what’s the problem….
I will second what Bill said. In its entirety. I don’t care if they tell me the worst possible outcome, as long as what they say is the truth. Say it once and be done with it. I become irate and inconsolably upset/agitated when the ETA keeps jumping around and CS reps on FB, Twitter, you name it give canned responses/prompt readings instead of empathy and humanity.
If they just made a public statement like the electric company did, saying “Hey, it’s gonna be several days/by Tuesday, and many of you will be up before then and we’ll work on getting specifics for individual locations as soon as we can but don’t count on those for a while either,” it would be ABSOLUTELY fine. I’d not mind that as much at all. And I’d wager many many people would understand that, and work around it.
My phone tethering data runs at 256K/s speeds. It’s enough to load a webpage but not enough to watch a news video or stream music or even use a chat messenger. My cell company doesn’t offer hotspot data faster than that in quantities anything greater than 10GB and that’s a one-time-per-month thing, not something I can choose to pay for again and again to get more. So it’s really rough. BUT EVEN SO. Even with that. I could get by. If they’d just give me a truthful, reasonable timeframe to look forward to. Even this article fails to provide any substantial information, not even insofar as to explain which areas “over half of their customers” means.
We AT&T customers are out of luck. They are the least prepared utility company I have ever seen. Their product is great but their support is the worst.
@bill,
Okay, if you want to get really technical, Pensacola is the 19th or 20th most affect city in the contiguous US. But, all but a few of those cities ahead of Pcola are on the Atlantic coast that doesn’t take the kind of hit that Gulf cities take. Hurricanes in the warm sallow waters of the Gulf gain lots of strength before they hit compared to hurricanes coming off the deep cold waters of the Atlantic. Adjusted for strength and damage potential, Pensacola is in a virtual tie with many other northern gulf coast cities for the most hurricane battered city in the US. So, the point I was making obviously stands, regardless of what list or criteria you use to decide how bad hurricanes are for Pensacola. Suffice to say: if hurricanes are an issue for you, Pensacola is NOT where you need to live, and that was my point
I agree that Cox shouldn’t give people BS dates for turning on their cable. However, if they told people they have no idea when they can get to all the damaged lines while staying out of the way of the much more important power line crews, then people would also be complaining about that answer.
@Jay
Pensacola is not the most hurricane-prone city in America. A quick search on the net provides that data.
The internet, unfortunately, has become a fully integrated part of people’s lives. I can live without it, but it does put a bind on banking and bill-paying since the world is moving away from paper statements and check-writing. As far as working from home, I’ve tethered my PC to my phone. It’s not optimal or exceedingly effecient, but it’s getting me through.
I think Cox could take the sting off of most of the issue if they stopped putting arbitrary restoration times on the customer account page and the app message and just gave people a realistic estimate even if it’s 2-3 days out. Seeing 10:00AM as a restoration time and then that flip to 11:00PM only for that time to pass and it again changes to 10:00AM is what is frustrating people. A little honesty, even if it’s not an optimistic stab in the dark, would actually be more appreciated.
Is Spectrum Communicating with anyone,? or is their Internet Down. Since Covid many folks are working from home. In fact , many of us have probably spoken or got help from those folks. YES Internet is needed. I see COX leading the Way but where is SPECTRUM? No customer communication or email. But they sure let you know if you don’t pay the Bill. Be Like Gulf Power, plan, ask for help, initiate, overcome and provide for your customers.
sunrise,
If your employment and livelihood depends upon you having constant and totally uninterrupted wifi, then:
A. get a different job.
B. if you can’t get a different job, then don’t live in the most hurricane-prone city in America.
And there isn’t a school in this country that isn’t going to work with a student that got their internet knocked out for a bit by a natural disaster.
Get real. You can live without internet for a few days and be okay. If cable service is all you have to get all worked up about right now, then consider yourself extremely lucky.
“Getting your cable connected again isn’t going to be a priority, and it shouldn’t be.”
But in the COVID environment, it absolutely is a priority. Schools are going back in session. People are going back to work, and if they are now working from home, you can’t work without internet. While I agree patience is needed by all involved (and I’m ok with however long it takes), I personally am trying to give my employer the best information I have so that they can make decisions on what work to give me and what work to give to others on my team. I’m lucky, my employer is willing to work with me like that. Others aren’t. And I don’t even know how the schools will deal with this. But the questions being asked are obviously bigger than I miss my soap opera or Fox News. It’s am I going to get an incomplete in school?; will my employer temporarily furlough me until I have internet?
Anyone know about spectrum internet in the north Cantonment area? My college courses are supposed to resume Thursday and I’m so far behind because all the material is online!
Folks, we got hit by a pretty strong storm.
Getting your cable connected again isn’t going to be a priority, and it shouldn’t be.
Go help a neighbor to kill the time if you can’t watch your favorite show for a few days.
I have not even seen a cox truck in my area. They have told me on several occasions a time for service to be restored and it has not been. I am very disappointed in the customer service that cox has provided during this tring time.
I have been told by Cox agents 4 different days and 4 different times that my cable would be restored!!! And I’m still without cable!!!
What about AT&T? No internet/cable and their website offers no timeline on restoration.
I’ve just got power back and am trying to read through and catch up as much as I can, so sincere apologies if I missed this. Has Spectrum put forth any of their timeline for restoring their cable and internet in the Molino area? Thanks as always for your great reporting!