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Escambia EMS Ranked Tops In Customer Satisfaction
March 5, 2017
The Baldrige Group has announced that Escambia County Emergency Medical Services is one of the top three EMS agencies to achieve excellence in customer engagement and satisfaction in 2016, with Escambia County EMS earning an overall satisfaction score of 98 percent.
The Baldrige Group is a performance excellence consulting firm that conducts the surveys on behalf of Escambia County EMS and provides customer engagement and satisfaction results for government agencies throughout the United States. In addition to Escambia County EMS, Nature Coast EMS in Florida and Three Rivers Ambulance Authority in Indiana were also recognized for excellence.
“As an emergency service provider, it is critical to know that we are having both a clinical impact and an overall satisfaction in service,” Escambia County EMS Chief Steve White said. “This honor really shows our citizens that we have exemplary public servants here in EMS who are dedicated to the community through service and excellence each and every day”.
The findings measure metrics from the initial 911 call, timeliness, treatment provided, concern, ability to relieve pain, respect for cultural background and satisfaction with the billing process. Chief White said that it takes a team effort across communications, business affairs, logistics and emergency response personnel to achieve these positive results in customer satisfaction.
Comments
2 Responses to “Escambia EMS Ranked Tops In Customer Satisfaction”
Congratulations Escambia County EMS on this well deserved honor. Our community is privileged to have such capable and skilled people to call when we need you. Your hard work and dedication does not go unnoticed, in what I know can sometimes feel like a thankless job. You are appreciated for your service. I am grateful to know that should I have an emergency that when I call I’m getting the best!!!! Keep up the great work!!!!
Yes I think they are so deserving of this award. My family members used this service twice in the past and they were excellent.