Verizon Customers Experience Outage

July 18, 2012

Thousands of Verizon Wireless customers across the area experienced an outage Wednesday.

Many customers reported the inability to make or receive calls or text messages for several hours beginning just after 2 p.m.  By 7 p.m., many customers were reporting that their service had returned and was working as normal.

The outage affected customers in Alabama and Florida as well as several other states.

As of Wednesday night, Verizon had offered no official explanation for the outage.

Comments

27 Responses to “Verizon Customers Experience Outage”

  1. Cantonment Fed-up on July 21st, 2012 4:53 pm

    Still having issues!

  2. gail aylward on July 21st, 2012 10:33 am

    Stll have no news service. Says “NETWORK Error please try again later ” has been saying this for over 24the hours

  3. Bev Johnson on July 20th, 2012 10:37 am

    My phone is still having problems. Texting keeps retrying and calls are getting dropping constantly.

  4. Bev Johnson on July 20th, 2012 10:30 am

    MY phone was fading in and out with calls and finally starting receiving voice message calls and texts late Thursday evening. Several other verizon customers were having the same problems but others that have verison network were only working at half status. And their were others that had full service.

  5. curious on July 19th, 2012 11:38 pm

    I still cannot use data on phone but husband can. I thought i had done something wrong.

  6. Natalie on July 19th, 2012 4:40 pm

    and to clarify, I’m on Verizon.

  7. Natalie on July 19th, 2012 4:40 pm

    I’m in Malibu and we had a total cell outage on our property for hours
    :(
    it just came back on. Very scary had there been an emergency (!)

  8. EA alumni cheerleader on July 19th, 2012 11:26 am

    mine has been fine

  9. Yui on July 19th, 2012 8:19 am

    This is kinda funny, cause Frontier is the one usually out. Frontier in my opinion is the worst Internet company out there. “lightning fast DSL” excuse me while I laugh. I actually get more use out of my AT&T 3G. I know we are talking about Verizon but AT&T is just as sweet as Verizon. AT&T in my opinion that is the way to go. I will admit in some places Verizon works great but AT&T wouldn’t do a thing.

  10. 429SCJ on July 19th, 2012 7:19 am

    I have noticed that when you get into the Pineville area there is no service on ATT?
    The Molino Fairgrounds is also a dead zone.

  11. Jane on July 19th, 2012 5:35 am

    I have AT&T and a TRAC phone (backup phone)…both were working all day. Of course when we have strong storms no cell phone works…that is why I keep my landline.

  12. Clifton Duncan on July 18th, 2012 11:25 pm

    Well …far as I can tell No access on my T-mobile phones & the neighbor said she had no signal on her At&T cel. …Started around 4:00pm it is now 11:22 at night…tryed chatting online via the home computer…a lot of Rig-a-ma-roar to not really fix a thing…the girl on the chat would not fess up to there being a greater problem…I told her in closing to tell the engineers!

  13. sam on July 18th, 2012 10:00 pm

    at&t is working just fine. also my good ol landline works great.

  14. Weird on July 18th, 2012 6:50 pm

    Weird I had problems with my Verizon phone around 2 for about 20 minutes but it has been fine since then. I didn’t know there was a problem till came to northescambia.com

  15. well on July 18th, 2012 6:43 pm

    Not all verizon customers are having a problem. :-)

  16. Jimmy on July 18th, 2012 6:35 pm

    William, Thanks for keeping us updated. I was wondering if I had touched something in my new phone to make it not work. I use StraightTalk and it also use the Verizon Phone network.

  17. Eilelen on July 18th, 2012 6:23 pm

    I understand problems will happen but for those of us to rely on our phones for business it would be nice if they heard something announcing the problem is with verizon

  18. joshua p on July 18th, 2012 6:19 pm

    whatever the problem is,its affecting straighttalk’s network as well;no talk, no text,no data

  19. Sarah on July 18th, 2012 6:01 pm

    Spoke with verizon reps…no estimated time til back up. Impacting as far as Houston to Panama City. Been down since 2pm.

  20. melanie on July 18th, 2012 5:58 pm

    They said it should be fixed around 7pm

  21. Jennifer Qualls on July 18th, 2012 5:58 pm

    I’m hearing people on other carriers saying their phones are not working properly either! Hmm..No date on our Verizon,phone calls go through here and there. Solar flare?

  22. Cindy Johnson on July 18th, 2012 5:53 pm

    Still cannot access email as of this note and having to use roaming feature to make any phone calls. This has affected me since around 1:30 or 2:00 today from Niceville to Freeport to Miramar Beach (where I am now).

    I would certainly hope Verizon will provide some type of compensation for this significant of an outage. Unfortunately, I rely on my cell phone for my business and so does my husband…

  23. Wharf Rat on July 18th, 2012 5:44 pm

    My wife called, or tried to, to advise me she was held up in Ft. Walton. Well not really “held up”…just detained. She had to use her OnStar system. Thank goodness for back-up systems.

  24. Didier on July 18th, 2012 5:32 pm

    Verizon Wireless voice stopped around 4:30 in Fort Walton Beach, data intermittent, voice just restarted at 5:30

  25. stranded on July 18th, 2012 5:17 pm

    can’t even call 911. this is getting nasty in FL.

  26. Local on July 18th, 2012 5:16 pm

    Verizon Wireless down here in Destin/Maramar Beach since about 2pm CT. No data, but can occasionally make a phone call.

  27. o-no on July 18th, 2012 4:57 pm

    my i-phone is a paperweight right now!! hope they get it fixed soon……

Written by William Reynolds · Filed Under News