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Escambia River No Longer Providing DIRECTV Customer Service, Billing
July 15, 2011
As of today, Escambia River Rural Services, a division of Escambia River Electric Cooperative, will no longer provide customer service for DIRECTV.
Some DIRECTV customers in the North Escambia area that purchased their systems from Escambia River or have electric service from EREC have received their customer service and billing services from Escambia River rather than from the satellite company.
Escambia River’s contract to provide DIRECTV customer service expires July 15, according to Sabrina Owen, EREC’s director of marketing.
DIRECTV customers will need to contact DIRECTV at 800-531-5000 or online at directv.com.
“Escambia River Rural Services will continue as a DIRECTV retailer and will still be selling and installing DIRECTV systems,” Owens said. “We thank you for allowing us to be a part of your satellite television experience for the past 18 years.”
Comments
6 Responses to “Escambia River No Longer Providing DIRECTV Customer Service, Billing”
Thanks, Nick. I was just thinking about how Central Water Works, Incorporated could only sell water to members and wondered if REA were set up the same way. I figured our satellite service was incidental but might be required. (Besides, the ladies at Jay are very helpful and will be missed.)
David the appreciative
@ Kim & Mother: DIRECTV chose not to renew any servicer contracts. They have grown large enough to handle all servicing nationwide. Thanks for your confidence in us!
@ David Hue Green: Membership to the co-op is exclusive to power customers, as we are primarliy an electric distribution cooperative.
I’ve wondered if getting my DirecTV through REA meant I could go to the REA meetings on that basis. Now the question is moot.
Why cant erec renew the contract? I know we will have a PROBLEM NOW.
They have a great technician. The best-Mark!!!
We’ve had directv since the early 90’s and it has always been nice to just run to or call EREC when you have a problem or need something new. This is a change I’m not gonna enjoy for sure.