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Frontier Becomes Nation’s Largest Rural Telephone Company After Verizon Purchase
July 28, 2010
Frontier Communications has completed the acquisition of Verizon Communication’s local landline telephone operations in 14 states.
Frontier — which provides local telephone service in Walnut Hill, Molino and Atmore — became the largest pure rural telecommunications carrier in the United States with the purchase. The combined operations will provide voice, high-speed Internet, wireless Internet data access, satellite video, FiOS and other services to more than 4 million residential and business customers in 27 states using the Frontier Communications brand. Frontier currently employees about 14,600 people.
“Frontier continually defines its success in terms of customer and employee satisfaction, and it’s obvious they care deeply about the communities they serve,” said Ivan Seidenburg, chairman of the board and CEO of Verizon Communications.
The Verizon acquisition will have no direct impact on Frontier’s North Escambia area customers. Frontier did not acquire any Verizon Wireless customers.
Comments
15 Responses to “Frontier Becomes Nation’s Largest Rural Telephone Company After Verizon Purchase”
JDJ —
Frontier does not offer FIOS in the North Escambia area.
FiOs is an amazing bundle of Internet, Cable, and Unlimited Phone for only 89.99* I wish I had frontier so I could take up on this amazing offer… Instead I am stuck paying 154.00 for the same service at Bright House…. Talk about a pain….
*1 Year promotional Pricing….
At least some of you can get dsl. In my area we can get dial up internet which stinks, or we can get one of the costly sattelite providers like Wild Blue or Hughesnet. We have AT&T landline but no internet from AT&T. You people on frontier are luckier than we are.
Their high speed internet service leaves a lot to be desired. I am planning to switch to Mediacom for my internet and phone. Frontier’s customer service has a lot of room for improvement.
Dump the landline if you already have internet via cable or satellite and buy Ooma (www.ooma.com). They provide VoIP with no monthly costs and free calling to US phone numbers. The service is excellent and rivals vonage who charges $24.99 a month.
Take a look at Frontier’s frontieronline.com website and look at what they offer in your area. Right now, they have a “nationwide” special on the highest speed internet they offer in your area for $29.99. Add this to the phone service you like from their site, call them and switch. Don’t look at their phone + internet packages, they cost more when bundled. Get them seperate.
My phone bill dropped from $87 a month to $60 — a savings of $324 per year. I still have everything I wanted and needed on my phone plus DSL.
I am waiting for G4/G5 to dump my land line.
Looks like I need to move to Alabama to get high speed land or wireless….
East Milton at 24k max……….
REGARDING:
“One thing for sure is they have no competition in this area and never will have, that was taken care of many years ago. ”
Actually, they DO have competition. Other writers even mentioned the competition: cell phones compete with land lines–and seem to be winning. Other countries don’t even bother with land lines, they realize they can get coverage without all the wiring if they just stick up a tower every few miles.
David still using a couple of land lines
but not knowing for how much longer
Ditto to all that.
The guys that work on the lines in my area, however, are very nice.
The phone service sometimes reminds me of the one we had when we lived in Puerto Rico.
Re Brian — DITTO with us . We use only the very basic package.
My wife and I have gone to using just our cell phones. We have gotten rid of the land line. So far, it has worked well.
It certainly is not customer satisfaction that keeps me with Frontier. It is more like they are the only game in town. Their customer service is by far the worst I have encountered.
I agree with you Bob, there is nothing worse then a monopoly.
If they have the money to buy out another company, I wish they could have used the money more wisely and improved their internet service for instance, 3 to 4 days out of the week I can’t get their servers to work. So what am I paying them for? For instance Frotier told us they run at 1 mbs (compared to AT&T’s 120 mbs) you may have to pay more, but it’s nice to have the choice.
Success is measured in terms of customer and employee satisfaction.
One thing for sure is they have no competition in this area and never will have,that was taken care of many years ago. I remember many years you could call in a complaint and get your service right away. Now you are told they have five working days to complete a ticket. I have just gotten a problem fixed that was created by hurricane Dennis. I for one would swap to an alternate carrier in a heartbeat and I,m sure probably 75% of the customers would do the same thing.