Major Phone Outage Reported In 327, 587 Exchanges; Service Restored

August 6, 2008

(Updated 2:40 p.m.) A major telephone outage was reported this afternoon in the Walnut Hill, Davisville, Bratt, Molino and other communities in the 327 and 587 telephone exchanges.

The outage stemmed from a fiber optic cable cut along Highway 4 in Davisville. The cable was being moved as part of a highway construction project and was accidently cut, according to Karen Miller, a public relations specialist for Frontier Communications.

The telephone service went down about 12:40 Wednesday afternoon. Customers the exchanges could only call other Fronter customers within their local exchange. They were unable to call Atmore or Pensacola numbers, which are also local to the exchange. It was also not possible for customers in the area to reach long distance or toll free numbers. Emergency 911 service was also not available.

Customers calling the exchange were reporting fast busy signals and calls that did not complete.

DSL and other dialup internet connections also went down about 12:40, but DSL was once again available as of 1:50 p.m.

Problems were also reported making calls on Alltel wireless phones, perhaps due to an overload of a local tower as people attempted to make calls on their wireless phones.

More details will be posted when they become available.

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Written by William Reynolds · Filed Under Archive